I have had my Arkana for about 3 weeks, I am generally very pleased with the car. Joe, the salesman, was very helpful but he was let down by support teams that made my experience only 4 stars. It started badly when after buying the car I was told it had done nearly 17000 miles and not the 9000 as advertised, he said that it was a human error and I accepted that and they made the car a little cheaper. From then on I felt everything was rushed and when I eventually picked up the car it could have been presented better. The previous owner's corres was in the glove compartment and the Satnav would have taken me to his home! Nothing had been cleared, there were 7 Barclays pens in the boot! The body work was blemished and the more you looked the more problems you found. Joe tried to remedy the problem, touching up chips and he tried to get the black trim back to black but it eventually had to go into the body shop for three days to repair damage. On getting the car back it looked much better but I'm still not 100% happy, there are still marks that they could have repaired. I thought I was expecting too much but was I? I had paid over £20,000 for the car. The Arkana is a lovely car and I'm getting used to it and I enjoy driving it. Joe was very good and my under par experience was not his fault he was 10/10. This is my 6th Renault from Toomeys, would I buy another?
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Toomey Renault Basildon
Service House, Basildon, Essex (SS15 6RW)
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Automotive Retail Park, Southend-On-Sea, Essex (SS4 1GP)
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Toomey Renault is the primary destination for a wide variety of motorists searching for their next new Renault or used Renault car, and those requiring aftersales support from the experts.
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Bernard Butler 21st May 2024 Toomey Renault Basildon
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Great initial contact and sale with David Reed. Thanks Dave for being friendly, helpful and talking us through the whole sale process. Great handover and follow up care from Steve Moros. The familiarisation with the car was helpful and the handover between both salesmen was seamless. Full credit to Toomey Renault Basildon for great communication within the team. Thank you for your wonderful service.
Clare Wade 19th May 2024 Toomey Renault Basildon